Terms & Conditions

About Our Services

AGM Tours & Travels provides travel-related services, including vehicle hire, local and outstation travel, tour packages, and customised travel arrangements, subject to availability and confirmation.

Specific arrangements may vary depending on the destination, travel dates, vehicle availability, and customer requirements.

Enquiries and Booking Confirmation

A booking is considered confirmed only after AGM Tours & Travels communicates acceptance of the requested arrangements and any applicable booking requirements have been completed.

Before travelling, customers should obtain confirmation of the travel date, pickup and drop-off locations, vehicle, itinerary, agreed charges, and other relevant arrangements.

Pricing and Payments

Prices may depend on the vehicle selected, distance, duration, itinerary, travel dates, and additional requirements.

Before confirming a booking, please clarify:

• The agreed fare and what it includes.
• Applicable driver allowances, tolls, parking fees, permits, or other additional charges.
• Advance payment requirements and the balance payment schedule.
• Applicable taxes and other charges.

The final price and payment arrangements will be those communicated and agreed upon for the specific booking.

Changes to Travel Plans

Please inform AGM Tours & Travels as early as possible if you need to change your travel date, pickup time, route, destination, vehicle, or other booking details.

Changes are subject to availability and confirmation. Additional charges may apply where revised arrangements affect the agreed fare or service requirements.

Cancellations and Refunds

Customers should contact AGM Tours & Travels as soon as possible to request a cancellation.

Cancellation charges, refund eligibility, refund amounts, and processing times depend on the cancellation terms communicated and agreed upon for the specific booking and applicable legal requirements.

Customer Responsibilities

Customers are responsible for:

• Providing accurate contact details and travel requirements.
• Being ready at the agreed pickup location and time.
• Informing us of material itinerary changes or special requirements.
• Following applicable laws and vehicle safety instructions.
• Treating drivers, staff, and other passengers respectfully.
• Paying agreed charges according to the confirmed booking terms.

Our services must not be used for unlawful activities or conduct that compromises passenger, driver, or road-user safety.

Vehicle Availability and Substitution

Vehicle requests are subject to availability. If the requested vehicle becomes unavailable, we will communicate the issue and discuss a suitable alternative where possible.

Any material change to the agreed vehicle or price should be communicated for the customer's agreement before proceeding, subject to immediate action reasonably necessary for safety or legal compliance.

Delays and Unforeseen Circumstances

Traffic, road closures, weather conditions, vehicle breakdowns, government restrictions, and other unforeseen circumstances may affect travel times or arrangements.

We will make reasonable efforts to communicate significant disruptions and assist with practical alternatives where possible. Exact arrival times cannot be guaranteed when circumstances outside our reasonable control affect a journey.

Customer Belongings and Safety

Customers should take reasonable care of their personal belongings and check the vehicle before leaving. Please report lost property promptly.

Passengers must follow applicable safety requirements and reasonable driver instructions. Responsibility for loss, damage, injury, or delay will be determined in accordance with applicable law and the circumstances of the incident.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.

Website Content and Accuracy

We make reasonable efforts to keep website information accurate and current. Photographs, package details, vehicle information, and estimated prices may change over time.

Specific booking arrangements will generally be governed by the details agreed upon for that booking, subject to applicable law.

Third-Party Services and Links

Our website may link to external websites or services. Their availability and terms are controlled by their respective operators. Where a third party is involved in a travel arrangement, the relevant responsibilities should be clarified before confirmation.

Intellectual Property

Unless otherwise stated, website text, branding, photographs, graphics, and other content are owned by AGM Tours & Travels or used with permission or under an applicable licence.

Unauthorised reproduction or commercial use is prohibited except where permitted by law.

Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Please review that policy to understand how enquiry details and other personal information may be collected, used, and retained.

Changes to These Terms

We may update these Terms & Conditions when our services, website practices, or legal requirements change. The revised version will be published on this page with an updated date.

Existing bookings remain subject to their agreed terms and applicable law.

Governing Law and Disputes

These Terms & Conditions are subject to the applicable laws of India. Disputes will be addressed in accordance with applicable law and any valid dispute-resolution arrangements.